Firstly, if you ordered a delivery you will need to contact the platform you ordered through. If this was JustEat, UberEats or Deliveroo, please log into your account and raise an issue with them. If you ordered via our Favorite website or visited a store, firstly, please call the store to rectify your issue. You can contact us with feedback via email at feedback@favorite.co.uk. Please include your Order Number and the store you ordered from.